Shipping Policy

1. Processing Times

Orders are processed within 1–3 business days. Once your order is processed, it is sent to our supplier for fulfilment.

Please note: Processing times may be slightly longer during peak periods or promotional events.

2. Shipping Times

Because we work with global suppliers, shipping times can vary. Typical delivery windows are:

• Standard Shipping: 7–20 business days

• International Orders: 10–25 business days

These timeframes are estimates and may vary due to customs delays, carrier issues, or high‑volume periods.

3. Tracking Information

A tracking number will be provided as soon as your order is shipped.

Please note: Some carriers may take 2–5 days to update tracking information after dispatch.

4. Multiple Items

If your order contains multiple items, they may arrive in separate packages. This helps us reduce shipping times and keep costs low.

5. Shipping Costs

Shipping costs are calculated at checkout based on your location and the items in your cart.

6. Customs & Import Fees

International orders may be subject to customs duties or import taxes. These fees are the responsibility of the customer and vary by country.

7. Incorrect Address

Please ensure your shipping address is correct at checkout.

We cannot refund or replace orders shipped to an incorrect address provided by the customer.

8. Lost or Delayed Packages

If your package is significantly delayed or appears lost, contact us and we’ll work with our suppliers to resolve the issue.

A replacement or refund may be offered depending on the situation.

9. Contact Us

If you have any questions about your order, reach out anytime at masterhjones@icloud.com